Membership faqs
WHAT’S NEW FOR 2026/27 Membership Platform Update
We have moved to a new and improved membership platform to make managing your membership easier. What this means for you:
Login details: To access your account, you must now log in using the primary account holder’s email address. You will be required to reset your password and verify your account the first time you log in. Reset your password and verify your account HERE.
Payment plans: Payment plans are still available, but we are no longer using Debit Success. If you were previously on a part payment plan, your payment details have not been transferred to the new platform. To renew your membership, you will need to log in and update your credit card details. See more about this in the Enter / Update Payment Details section below.
2026-27 KEY TIMELINES
Below are the key renewal dates for renewing members to ensure they retain their membership for the 2026/27 season. Members have the below choices to renew their membership:
There are 3 payment options available:
1. Pay Now: The full amount is paid at the time the renewal is completed.
2. Pay Later: The full amount is processed and charged on 9 June 2026.
3. Pay in Instalments: The total amount is paid in 10 scheduled instalments across the season, starting on 9 June 2026.
Key Dates:
| Thursday, 21 May 2026 | Renewals Open/ Sign into new portal |
| Tuesday, 9 June 2026 | Automatic Renewals Debited |
| Tuesday, 30 June 2026 | Early Bird Price & Same seat cut off |
| Wednesday, 15 July 2026 | Memberships on sale |
Important note: Reserved Seat Renewing Members’ current seating allocations will remain on hold until 30 June 2026. Once this deadline has passed, we cannot guarantee a member’s same seat will still be available.
PAYMENT INFO
Payment Fees
All Payments will Incur an administrative fee (one-off) – $3.95
Failed Payments: In the event of an unsuccessful payment attempt, we reserve the right to charge a late fee of up to $14.95.
What payment options are available to pay for my Membership?
All members will automatically roll over as renewing members in the same category and seat as the 2026/27 season if they have selected auto-renewal. We encourage members to log in and confirm all of their details are correct in the new system ahead of the roll over and payment date on the 9 June 2026.
There are 3 payment options available:
1. Pay Now: The full amount is paid at the time the renewal is completed.
2. Pay Later: The full amount is processed and charged at a later date.
3. Pay in Instalments: The total amount is paid in scheduled instalments across the season.
If paying by 10-part Payment Plan:
Members who have previously paid via a part payment plan (previously via Debit Success) must log in to their account on the new Membership portal, confirm their reservation and update their credit card details. Payment details for part payment plans from the previous season have not been saved.
Steps detailed below:
1. Log in to your membership account HERE
2. Click ‘Reservations & Offers’
3. Select your reservation
4. Choose ‘Complete Online’ and confirm your details
5. Select ‘Pay in Instalments’ and add your payment method
6. Click ‘Order Now’ to complete your reservation
How does the monthly instalment plan work?
If you choose to pay on the instalment plan as a renewing member, your first payment will be taken on 9 June 2026. From there, your remaining amount will be split into the following months, with your final payment being in March.
What date will my instalment be taken each month?
Your monthly instalment date will be based on the calendar date set by Adelaide United Football Club which will be the 9th of each month.
What happens if I miss my instalment payment on its due date?
If your payment fails on its due date, the system will try and retake it 1 day later, then 3 days later, with the final attempt to be taken 7 days later.
Example – Your due date is the 9th. If the payment declines, the system will retry on the 10th and then again on the 13th, with the last retake on the 20th.
If all 3 attempts were declined, then you will be contacted by the Club so you can make payment of the amount still owing. Please read the Terms & Conditions on the monthly instalment plan.
Can I update my card details on the monthly instalment plan?
Yes, you can update your payment details at any time by logging into your online ticketing account, then go to Subscriptions and to Payment Method. Please make sure to set your new card as the primary card so that it will update on your payment plan.
If you have trouble logging in, make sure to reset your password or contact club via email membership@aufc.com.au.
How can members choose their membership pack?
When members are proceeding to check out, you will be able to make your choice on your membership pack preference for the new season.
What is included in each membership pack?
Standard- Physical membership card (for each member), and a membership pack including adelaide united memorabilia.
Combo-Physical membership card (for each member), and an AUFC store voucher.
Digital- Digital membership card (for each member), and an AUFC store voucher.
If I chose a membership pack with an AUFC store voucher, how much will the voucher be valued at?
Prices for merchandise vouchers will vary depending on membership category. Membership vouchers will be sent via email once barcodes and member cards have been generated.
How will I receive the physical membership card/ membership pack?
Membership cards and/or packs are sent via Australia Post. Please ensure that your address is up to date through the member portal to allow for successful delivery.
Which memberships are elidgble for a member pack?
3 game flexi memberships automatically receive a Digital Membership pack. Junior and club members automatically receive a Standard Membership pack. All other access members have a choice between Standard, Combo or Digital.
